产品协议和服务条款

These General Conditions of Use and Sale (hereinafter, “the General Conditions”) govern the access and use of the website through the domain name realalcazar.artymax.net property of the UTE: Viajes Alsa SAU, Pancho Tours SL (hereinafter “UTE”), which is the intermediary for the sale of audio guides of the Board of Trustees of the Real Alcázar of Seville and the Town Hall (hereinafter, the Board of Trustees).

Simple access to the Website attributes to the user the condition of user (hereinafter, "the User") and implies acceptance of all the terms included in these General Conditions. If you do not agree with these General Conditions, the User must abandon any audio guide purchase transaction through the website realalcazar.artymax.net.

These conditions will be applicable to all contracts made through the website realalcazar.artymax.net to obtain audio guides in Spanish territory.

By accepting these General Conditions, the User declares:

You have read, understand and understand these General Conditions.
That it is a person, natural or legal, with sufficient capacity to contract and meets the legal conditions to enter into the purchase contract carried out through this website.
That assumes each and every one of the obligations established herein, which regulate this purchase process.
That he understands and accepts the rules of use and operation of the Board of Trustees of the Real Alcázar of Seville and the Town Hall.

Identity of the parties
1. Company that owns the website in compliance with the provisions of article 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce, the general information of the Website is offered below:
  Titular: UTE: Viajes Alsa SAU, Pancho Tours SL
  N.I.F: U-10943157
  Place of business: Avenida Juan Pablo II, 33, 18014 Granada
  Contact: vía e-mail realalcazar@panchotours.com
2. Organizer of the visit to the Real Alcázar of Seville and the Town Hall whose audio guide is purchased: Patronato del Real Alcázar y de la Casa Consistorial.
3. User, who accesses the website. The User will identify himself on the website in the ticket purchase process. The User provides their data, for which they have full responsibility for use and custody, being responsible for the veracity of the personal data provided to UTE.
Access to the Website
Simple access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User, which will be borne by the User.
Rules of use of the Website
The User undertakes to use the Website and all its content and services in accordance with the provisions of the law, morality, public order and these General Conditions, not being able to carry out illegal activities or activities that constitute a crime that violate the rights of third parties and/or that violate any rules of the applicable legal system.
Object of the contract
The purpose of this contract is to regulate the contractual relationship for the purchase and sale of audio guides for the Real Alcázar of Seville and the Town Hall between UTE Viajes Alsa, Pancho Tours and the User at the time that the latter accepts during the online contracting process the corresponding box.
The purchase of audio guides for the Real Alcázar of Seville and the Town Hall does not entail the right to access them.
Recruitment procedure
1. The User, after reading these general conditions and their acceptance, and providing the information requested in the registration form, may purchase audio guides of the Real Alcázar of Seville and the Town Hall through the site web realalcazar.artymax.net
2. In any case, the verification of the terms of the order will be the sole responsibility of the User and the purchase process cannot be started until the User has sent the confirmation of the terms of the order.
3. It is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
  1. Selection of the audio guide, accessing the audio guide screen, through any of the "Buy" buttons that will appear on the browser screen.
  2. The user must click the icon with the phrase "Proceed to payment" to continue with the purchase.
  3. The corresponding registration form will appear where the user must enter their identification data and contact information (all the data will be mandatory, otherwise the User will not be able to continue with the contracting of the service).
  4. The browser screen will show the payment platform corresponding to payment with a bank card, where the User must enter the card details. Likewise, the system will inform you of the amount to be charged to the card, date and time.
  5. The User must read and check the box to accept the Rules of Use and Operation of the Real Alcázar of Seville and the Town Hall, privacy and data protection policies
  6. Once these data are provided, the user must click on the icon with the word "Pay" or similar.
  7. The User will see a message on the screen confirming the result of the purchase and the authorization code for the audio guide download.
Price and additional expenses
1. In accordance with the provisions of article 60 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, through the site web realalcazar.artymax.net the full final price including VAT is reported.
Right of withdrawal in the purchase of audio guides
The User must ensure, before processing the purchase, the accuracy and adequacy of the data entered, since it is not possible to return the audio guide(s) purchased once the purchase has been made. Making a mistake when purchasing the audio guide are not reasons that allow its return.
In this sense, the User may not exercise the right of withdrawal or resolution provided for in the consumer and user regulations, as said right is excluded for services related to leisure or recreation activities, in accordance with the provisions of the Article 103 of the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.
Refund
Once the audio guide has been purchased by the User, its amount will not be changed or refunded.
Doubts and complaints
1. The User can address their requests for information, complaints, claims of the purchase process to UTE Viajes Alsa, Pancho Tours, using any of the following ways:
  E-mail: realalcazar@panchotours.com
  Postal address: Avenida Juan Pablo II, 33, 18014 Granada
2. UTE Viajes Alsa, Pancho Tours has official claim forms, which the User can request.
Nullity and ineffectiveness of the clauses
If any clause included in these General Conditions were declared totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said condition or the part of it that is null or ineffective, subsisting the remaining General Conditions in everything else.
Modification of the General Conditions and other contents
The General Conditions will be available to the User on the Website. UTE Viajes Alsa, Pancho Tours reserves, for reasons of the service to be provided, the right to modify these General Conditions at any time, which will inform the user in a timely manner.
Applicable law
These General Conditions will be governed and interpreted in accordance with Spanish law. Among others, by Royal Legislative Decree 1/2007 of the General Law for the Defense of Consumers and Users, and Law 34/2002 on services of the information society and electronic commerce.
Competent jurisdiction
Any controversy that arises or is related to the use of the website or with these General Conditions will be submitted to the jurisdiction of the Spanish courts and tribunals. In the event that you are a consumer, you may file the claim in the city where you are domiciled in accordance with applicable law.