隐私条款

1. Collection, treatment and use of personal data on the web:

Based on the provisions of the General Data Protection Regulation 2016/679 (RGPD) and Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we inform you that to make When using some of the services offered by our website, it may be necessary for you to provide us with certain personal data that will be incorporated into automated files.

Complying with the new provisions of Regulation (EU) 2016/679 of the PE and of the Council of April 27, 2016 and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of rights digital, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46/EC is repealed, we inform you that the data controller it:

• Social denomination: UTE Viajes Alsa, Pancho Tours
• NIF: U-10943157
• Main address: Avenida Juan Pablo II, 33, 18014 Granada
• E-mail: realalcazar@panchotours.com
• Phone number: +34 652 579 979
• Website:

The purpose of the contents of the Website is to inform users of the services offered by the company as a result of the requests, procedures or procedures that the User carries out through the web. The data object of treatment will be those that you provide us through the forms that the page contains at any time or through the emails that the User sends to the email addresses identified in it, as well as those that are generated. during the maintenance of the corresponding relationship.

All the fields that are indicated as mandatory in any of the forms must necessarily be completed, in such a way that the omission of any of them may make it impossible for us to attend to your request or provide you with the corresponding services.

Additionally, during said data collection, your consent may be requested for another series of purposes that are not directly related to the service or the corresponding relationship. In the event that you do not agree with said additional treatments, check the box for that purpose as appropriate.

Requesters of information: The personal data used in these cases come from the interested party, who provides them to UTE Viajes Alsa, Pancho Tours when completing the contact form contained in the Website, when making a phone call, or when sending an email.

These data are used for the purpose of resolving queries and providing information to those who request it or expressly authorize it, mainly by email.

The person who accesses this Website (hereinafter, the User), ensures that they have the minimum legal age established by the General Data Protection Regulation 679/2016 (14 years) or by the national regulations that apply. of application to grant consent in relation to the Services of the Information Society.

By accessing the accounts of UTE Viajes Alsa, Pancho Tours on social networks, they accept the processing of their personal data by them in accordance with their privacy policies.

2. Purpose of processing personal data:

2.1. For what purpose will we process your personal data?

In UTE Viajes Alsa, Pancho Tours we will treat your personal data, collected through the Website with the following purposes:

• Successfully manage the purchase of the Real Alcazar of Seville interactive guide.
• Sending of requested information through the contact forms provided on the Website for the purpose of requesting any type of query related to the products or services provided by the company (including our chat channel).
• Analyze the user profile in order to optimize, measure and personalize the use of the Website.
• Collection of data and curriculum vitae of people interested in participating in the personnel selection processes for the hiring of employees in the company.
• Send bulletins -newsletters-, as well as commercial communications of promotions and/or advertising of the Website.

We also remind you that you can oppose the sending of commercial communications by any means and at any time, by contacting UTE Viajes Alsa, Pancho Tours

The fields of said records are mandatory, making it impossible to carry out the expressed purposes if these data are not provided.

2.2. For how long are the personal data collected kept?

The personal data provided will be kept while your communication is managed and/or you do not request its deletion and for the minimum time necessary to comply with legal obligations or legal responsibilities may arise for the services provided.

3. Legitimation:

The processing of your data is carried out with the following legal bases that legitimize it:

• Free, specific, informed and unequivocal consent, as long as we inform you by making this privacy policy available to you, which, after reading it, if you agree, you can accept by means of a statement or a clear affirmative action, such as marking a box provided for that purpose.
• The treatment is necessary for the execution of a contract in which the interested party is a party or for the application at the request of the latter of pre-contractual measures. The treatment is necessary for the satisfaction of legitimate interests.

In the event that you do not provide us with your information or do so in an erroneous or incomplete manner, we will not be able to meet your request, making it completely impossible to provide you with the information requested or to carry out the contracting of services.

4. Type of data processed:

We process the personal data that the user provides when contracting our services, collecting the buyer's personal data through the online data collection forms, call center and/or any sales channels enabled.

The categories of data processed are generally identification such as name, surname, email and payment or card data or a PayPal account to make subsequent purchases quickly, connection data, geolocation and navigation (if you interact with with us from your mobile device).

The personal data required in our different sales channels is necessary to be able to provide you with the contracted service and attend you conveniently. If you do not provide the required data, the company will not be able to meet your request since the personal data required is mandatory in order to comply with our legal and/or contractual obligations.

In the event that you interact with us through mobile devices, we will process connection, geolocation and browsing data in the terms established in this privacy policy. Likewise, in the case of using our online chat or through social networks, we will record your communication with us.

5. Warranty:

The User guarantees that the data provided is true, exact, complete and up-to-date, being responsible for any direct or indirect damage or loss that may be caused as a result of breaching such obligation. In the event that the data provided belonged to a third party, the User guarantees that they have informed said third party and obtained their authorization to provide their personal data to UTE Viajes Alsa, Pancho Tours

6. Data retention:

Your data will be kept as long as the contractual relationship is maintained or during the years necessary to comply with legal obligations, as long as you do not request its cessation or during the time necessary to carry out the purposes necessary for the data collected.

7. Recipients:

Your data will be kept under strict security measures that guarantee their confidentiality and security. In the same way, they will only be transferred to the entities and for the following purposes:

• Entities and providers that provide services to UTE Viajes Alsa, Pancho Tours for the proper performance of these services. Said entities and providers are duly accredited and sign the corresponding data processing contract with us in compliance with current data protection regulations.
• Official bodies and entities in compliance with current regulations and laws.

Recipients outside the European Union: does not transfer personal data to third parties or contract with service providers outside the European Union.

The data will not be communicated to any third party outside , outside of the cases described above, except legal obligation or prior authorization.

8. Rights:

As an interested party who has provided us with your personal data, you have the full right to obtain confirmation as to whether in we are processing your personal data, and specifically you are empowered to exercise the following rights that the regulations in data protection matter recognizes you, in accordance with the provisions of the same:

• Right of ACCESS to your personal data.
• Rights to request the RECTIFICATION of inaccurate data.
• Right to request its DELETION when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• In certain circumstances, you may request the LIMITATION OF THE PROCESSING of your data, in which case we will only keep them for the exercise or defense of claims.
• In certain circumstances and for reasons related to their particular situation, the interested parties may exercise their right to OPPOSITION to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
• In certain circumstances and for reasons related to your particular situation, you may request your right to data PORTABILITY.

You may exercise such rights or request additional information by submitting a copy of an identification document and briefly stating your case and the right you wish to exercise, by letter addressed to UTE Viajes Alsa, Pancho Tours by letter addressed to the main address located at Avenida Juan Pablo II, 33, 18014 Granada or via email address coordinador-audioguia@panchotours.com.

In addition, in the event that any of your rights has been violated, the interested party has the right to file a claim with the Spanish Agency for Data Protection (AEPD), at C/ Jorge Juan, 6, 28001-Madrid or through the headquarters AEPD electronics: https://sedeagpd.gob.es.

9. Duration and modification of the Privacy Policy:

UTE Viajes Alsa, Pancho Tours reserves the right to modify, totally or partially, this Privacy Policy, publishing the changes on the Website. Likewise, it may make the modifications it deems appropriate without prior notice, being able to change, delete or add both the contents and services it provides, as well as the way in which they appear presented or located. Consequently, the general conditions/Policies that are published at the time the User accesses must be read periodically.

Irrespective of the provisions, UTE Viajes Alsa, Pancho Tours may terminate, suspend or interrupt, at any time without prior notice, access to the contents of the Website, without the possibility for the User to demand any compensation.